| - The Nortel VPN Client creates the secure connection | | | | on. Turn the laptop back on and logon to iPASS once |
| for VPN users into a private network. | | | | more. Does this resolve the problem? No. a. Unplug the |
| - Once you log in through iPass and receive the iPass | | | | router and plug it into a separate outlet. b. Try to logon |
| screen, you are now authenticating through the Nortel | | | | again to iPASS. |
| VPN, and not iPass. | | | | If you are at a Hotel |
| - If this is your first time connecting, or your pin has | | | | - Is there a consent form to be completed for |
| been reset, you will enter only your username, and | | | | access? Yes Double-click on the Internet Explorer This |
| token ID. | | | | will bring up the web page for the Hotel (home page) |
| - The PIN field should be blank. If you have connected | | | | Complete/submit the consent page |
| before, you will enter the username, PIN, and token ID. | | | | Launch iPASS. |
| - Once you are ready to connect you will click the | | | | - If you are still unable to access iPASS open a web |
| Connect button. You may be asked if you want to | | | | browser page (click on the internet browser icon blue |
| save the connection if this is your first time connecting. | | | | E) Click on Tools Internet Options Connection tab |
| (Note you should choose YES) | | | | Settings button and remove the check from the proxy |
| - If it is not your first time, or the PIN has not been | | | | server box to use a proxy server. This will disable the |
| reset, you will simply be connected at this point. | | | | proxy settings. Click ok until you exit the internet |
| - Enter a 4 - 8 digit pin in the response field. Once the | | | | options dialog box. Try to logon to iPASS once more. |
| pin is accepted you will enter the PIN + Token ID on | | | | - VPN Error Message Your Token Code Is No Longer |
| subsequent connections. | | | | Valid |
| - Nortel VPN Unable to Resolve IP Host Address | | | | - Contivity VPN Client: Your Token Code is no longer |
| - Are you at home or hotel? Click on Start Run Type | | | | valid. Please enter new Token Code information. You |
| CMD in the field and hit enter (or ok) At the DOS | | | | will get this message if the token code changed just |
| Prompt type: ipconfig /release and hit enter Now type: | | | | before you pressed Enter or Connect. At the very left |
| ipconfig /renew and hit enter - confirm if the IP | | | | edge of the display window of your token, you see a |
| Address changed | | | | column of several small horizontal bars. The longer the |
| If Yes | | | | token code is displayed, the fewer bars you see. Right |
| - Logon to iPASS once more. Does this resolve the | | | | after the code changes, you see six bars. When you |
| problem? | | | | see only one bar, wait a few seconds for the code to |
| If No | | | | change before entering it into the prompt on your |
| If you are at Home | | | | screen. |
| - Is there another computer at home (Personal PC) | | | | - Article Host |
| that is connected to the router? Shut the router | | | | - Need a Qiuck Fix, Tool, Trick or Tip? Your VPN |
| modem off and turn the laptop off (in an effort to | | | | Doctor has the Cure! |
| release the IP Address) turn the router/ modem back | | | | |